Effective Date: January 2024

Cancellation & Refund Policy

Your trust matters — here's what you need to know about our transparent cancellation and refund process

Cancellation Policy

Easy Cancellation Options

We provide a hassle-free cancellation option through your order panel. You may also cancel your order by emailing or calling us.

Tip: Use your order panel for fastest processing

Cancellation Charges

Before Shipping

2% convenience fee

Minimal charge for processing

After Shipping

5% fee

Higher due to logistics costs

Modifications Before Shipping

No charge

Free modifications allowed

Modifications After Shipping

3% charge

Processing and logistics fee

Important Notes

  • All deductions are from the refund amount.
  • These charges only apply if the buyer initiates the cancellation.
  • No deductions apply if Techouse Computers cancels or modifies the order.
  • For products under manufacturer warranty, please contact the manufacturer directly.

Return & Refund Policy

Return Eligibility

Returns accepted only if:

Product is damaged
Wrong item delivered
Product is dead on arrival (DOA)
Product is defective
Notification Timeline

Must notify us within 3 days of delivery; 7 days for complete PC builds.

Special Conditions

Gaming Chairs:

Only part replacement allowed. No full refunds.

Seal Tampering:

If the product seal is broken and the product is functional, no return/refund will be issued.

Missing Parts:

Return/refund not accepted if any accessory or part is missing from the box.

Packaging Requirements:

Buyers must keep original packaging to ensure proper return.

Avoid taping/gluing product boxes directly

Refund Methods

Online Payments:

Refunded to the original payment method.

Bank Transfer/COD:

Refunded to buyer’s bank account.

Processing Time:

Refunds processed within 7–10 working days.

Bajaj EMI Orders:

5% fee deducted if buyer cancels.

Quick Reference Guide

Before Shipping

2% fee

Modifications free
After Shipping

5% fee

3% for modifications
Return Window

3–7 days

From delivery
Refund Time

7–10 days

Working days

We're Here to Help

Techouse Computers is committed to transparency and fairness. If you have questions about your order, refunds, or returns, don't hesitate to reach out. Our team is always ready to assist.

Contact Support Typically respond within 1 business day